Volumetrica Uses dxFeed, Not Tradovate Login
There's no Tradovate sign-in box in Volumetrica because it isn't a Tradovate front-end, it's a dxFeed-powered charting platform with its own login. Here's the credentials to use and the feed you have to select to get online.
You open Volumetrica expecting the familiar Tradovate sign-in, a box to paste your Tradovate username and password, and it's just not there. No “Connect to Tradovate,” no Live-vs-Demo toggle, nothing that looks like the login you've used before. That's not a bug, and you weren't handed broken credentials. Volumetrica doesn't log into Tradovate at all. It's a separate order-flow charting and DOM platform that pulls its market data from dxFeed, and it signs you in with the platform credentials your prop firm emailed you, not your Tradovate details. Once you're in, the one step that actually gets you live is selecting the dxFeed feed named after your firm. Skip that and the platform just sits there with no quotes and no way to trade. Here's why there's no native Tradovate link, which login to use, and the exact click-path that flips the connection indicator from grey to green.
Quick Checklist to Get Volumetrica Trading
- There's no Tradovate login here, Volumetrica is a dxFeed-fed platform, not a Tradovate front-end.
- Log in with the platform credentials your firm emailed you, not your Tradovate username and password.
- Passwords are case-sensitive, a pasted first letter that got lowercased is a common failure.
- Select the dxFeed feed named after your firm, on web, from the connection panel; on desktop, in the Startup Wizard.
- Green indicator = online and ready, grey means no feed is selected yet.
- No feed selected means no data and no orders, this is the step people skip.
- Data entitlement is your firm's job, ask them about Level 2 depth instead of hunting for a Tradovate subscription.
Why There's No Tradovate Login in Volumetrica
The confusion is understandable. A lot of prop firms run their evaluations on Tradovate, so when they offer Volumetrica as a platform choice, traders assume Volumetrica must plug into Tradovate the way TradingView or NinjaTrader does. It doesn't. Volumetrica is its own environment, a professional volume and footprint charting suite (you'll also see it branded as DeepChart or DeepDOM, with desktop apps named VolSys and VolBook). Its quotes and market depth come from dxFeed, a market-data vendor, not from a Tradovate connection.
Because the data provider is dxFeed, the login you use is the one your firm generated for that platform, delivered to you by email. dxFeed acts as the vendor of record for the exchange data, which is why the firm handles the licensing and entitlement instead of asking you to subscribe to anything through Tradovate. So the mental model of “log Volumetrica into my Tradovate account” simply doesn't map to how the platform works. Once you stop looking for a Tradovate box and start treating this as its own login plus a feed selection, it's a two-minute setup.
Top Reasons You're Stuck at the Login or a Blank Feed
1. You're hunting for a Tradovate login that doesn't exist
This is the root of it. You scan the login screen for a Tradovate option, an environment toggle, or a “link account” flow, and there isn't one. Volumetrica authenticates you directly with its own platform credentials. There's no step where Tradovate comes into the picture.
2. You typed Tradovate credentials instead of the emailed platform login
Even once you accept there's no Tradovate button, it's easy to reflexively enter your Tradovate email and password. Those won't match. The login you need is the platform username and password your firm sent by email when your Volumetrica access was provisioned, usually reachable from your firm dashboard under a Platforms section.
3. The password's case got mangled on paste
These platform passwords are auto-generated and case-sensitive. Copy and paste can quietly lowercase the first character or append a trailing space, and that reads as a wrong password. It looks identical to “my login is broken,” so rule it out by re-typing the password by hand.
4. You logged in but never selected the dxFeed feed
This is the big one. Logging in gets you into the platform, but you're not connected to any market data until you pick a feed. Land on the dashboard, see empty charts and a grey indicator, and it feels like the platform is dead, when really you just haven't chosen the dxFeed connection yet. Nothing streams and no orders go through until you do.
5. You skipped the platform or data agreements
The first time in, you're usually asked to sign the platform and market-data agreements before the feed will connect. Blow past that and the connection can refuse to come up. If the feed won't turn green no matter what you click, check whether there's an outstanding agreement waiting on your acceptance.
6. The desktop Startup Wizard has the wrong Feed source or server
On the desktop apps (VolSys and VolBook), a Startup Wizard walks you through the connection. If you pick the wrong Feed source or the wrong server, it won't connect. You want dxFeed as the feed and your firm's server option, then your emailed credentials.
How to Get Volumetrica Online: Step-by-Step
Fix 1: Log In with Your Emailed Platform Credentials
Open your prop firm dashboard
Open your prop firm dashboard and find the Platforms area, then click the link that opens Volumetrica (it may be labelled Volumetrica, DeepChart, DeepDOM, or the web platform).
Enter the emailed platform credentials
At the prompt, enter the platform username and password your firm emailed you, not your Tradovate login.
Check the password's case
Check the first character of the password wasn't auto-lowercased and there's no trailing space. If in doubt, type it by hand.
Accept the agreements
Accept any platform or market-data agreements you're shown so the feed can connect.
Fix 2: On the Web Platform, Select the dxFeed Feed
Open the connection panel
Once you're in, open the connection panel, look for a “Web Platform” entry in the left menu or a connect/feed control on the access panel.
Select your firm's dxFeed feed
Click to connect to the data feed, then select the dxFeed feed named after your firm (it usually carries your firm's name or an abbreviation of it).
Confirm the connection
Confirm the connection. The indicator should turn green, signalling you're online and ready to trade.
Fix 3: On the Desktop App, Set dxFeed and Your Firm's Server in the Startup Wizard
Install the desktop platform
Download and install the desktop platform (VolSys or VolBook) from the dxFeed dashboard, then launch it.
Select your entitled exchanges
In the Startup Wizard, select the exchanges you're entitled to (commonly CME, COMEX, CBOT, and NYMEX, confirm what your firm covers).
Choose dxFeed and your firm's server
Choose dxFeed as the Feed source and your firm's server option (often shown as a “Propfirm” server), then enter your emailed credentials.
Pick your firm's feed on the dashboard
On the dashboard, use the connection selector to pick your firm's feed. A green dot confirms the connection.
Fix 4: Confirm the Green Indicator and Load a Symbol
Verify the indicator is green
Verify the connection indicator is green before you do anything else. Grey or red means the feed still isn't connected.
Open the symbol box and enter the instrument
Open the symbol box (near the timeframe controls) and enter the instrument, type the first couple of letters of its root, for example NQ for the E-mini Nasdaq or CL for crude oil, and pick the continuous or front-month contract.
Set your timeframe and apply it
Set your timeframe and apply it. If quotes and candles now stream, you're connected and can trade.
Fix 5: For Data Entitlement or Level 2 Depth, Go Through Your Firm
Check whether your entitlement is enabled
If quotes are missing on a specific product, your entitlement for that exchange may not be enabled. That's controlled by your firm through dxFeed, not by you through Tradovate.
Ask about Level 2 depth
Level 1 data is generally included, while full Level 2 order-book depth can require a separate request. Rules vary by firm and account size, so check your firm's current terms.
Open a support ticket with your firm
Open a support ticket with your prop firm to enable or fix any missing data, Tradovate can't help here, because your feed isn't a Tradovate feed.
Troubleshooting Table
| What you see | What it means | Fix |
|---|---|---|
| No Tradovate login on the screen | Volumetrica isn't a Tradovate front-end; it's dxFeed-fed | Stop looking for a Tradovate box, use your emailed platform credentials |
| "Invalid" / login rejected | You likely entered Tradovate credentials, or the case got mangled | Use the firm-emailed platform login and re-type the case-sensitive password |
| Logged in, but charts are blank and indicator is grey | No data feed is selected yet | Open the connection panel and select the dxFeed feed named after your firm |
| Feed won't turn green | An agreement is unsigned, or the wrong feed/server is chosen | Sign the platform/data agreements; on desktop pick dxFeed + your firm's server |
| Some symbols have no quotes | You're not entitled to that exchange's data | Ask your firm to enable the exchange or any Level 2 depth |
| Green dot, quotes streaming | You're connected and ready | Nothing to fix, load your symbol and timeframe |
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Start Your Free 5-Day TrialFrequently Asked Questions
Because Volumetrica doesn't connect to Tradovate. It's a separate order-flow charting and DOM platform that gets its market data from dxFeed, and it signs you in with the platform credentials your prop firm emailed you. There's no place to type Tradovate details, so don't go looking for a "Connect to Tradovate" button that doesn't exist.
Use the platform username and password your prop firm sent you by email when your subscription was set up, usually reached from your firm dashboard under Platforms. These are not your Tradovate credentials. The password is case-sensitive, so watch for a lowercased first letter or a stray space when you paste it.
You have to select the data feed. On the web platform, open the connection panel and pick the dxFeed feed named after your firm. In the desktop app (VolSys or VolBook), the Startup Wizard asks you to choose dxFeed as the Feed source and your firm's server, then log in. Nothing streams until a feed is selected.
The connection indicator turns green once the dxFeed feed is connected, meaning you're online and ready to trade. A grey or red indicator means no feed is selected or the connection hasn't been established yet, so quotes and charts won't load.
Two things catch most people. First, make sure you're using the emailed platform credentials, not a Tradovate login. Second, the password is case-sensitive and auto-generated, so a pasted first character that got lowercased or a trailing space reads as wrong. Re-type it by hand if you're unsure.
No. Volumetrica's data comes through dxFeed, and your prop firm manages that entitlement as part of your platform access. Standard Level 1 data is typically included; full Level 2 order-book depth may need a separate request. Check your firm's current rules and open a ticket with them rather than subscribing to Tradovate data.
Automation runs on the account side, not inside the charting window. If your evaluation is Tradovate-backed, an automation layer like PickMyTrade can route your TradingView alerts to that account regardless of whether you watch the market in Volumetrica, Tradovate, or anything else. Confirm your account's supported integration first.
This guide is for educational and informational purposes only and is not financial, investment, or trading advice. Trading futures and other leveraged products carries a substantial risk of loss and is not suitable for every investor. PickMyTrade is an independent third-party automation platform and is not affiliated with, endorsed by, or sponsored by Tradovate, Inc. "Tradovate" and all related names, logos, and trademarks are the property of their respective owners. Platform features and steps change over time, so always confirm the current process in the official Tradovate platform and documentation before acting.