Tradovate Eval Missing: 'Hide Failed Accounts' On

You sign in expecting to see your evaluation account, and the card just isn't there. The panel looks empty, or it's showing fewer accounts than you paid for. Before you assume the worst, a blown eval, a billing glitch, a support ticket that takes days, check one small setting first. Most of the time an account card goes missing because a “Hide Failed Accounts” filter is switched on, quietly stripping any flagged account out of your view. Flip it off and the card comes right back. The harder truth sits directly behind that switch: if the card is hidden because the account actually failed, un-hiding it won't hand you back the ability to trade. Platform access needs at least one active account. This guide walks through both halves in 2026, how to unhide a card that's only filtered out, and what's really going on when the card is missing because the account is no longer alive.

What “Account Card Missing” Actually Means

When you open the platform, your accounts show up as cards in an account panel, each one with its balance, status, and controls. If you trade with a prop firm, you might have several of these stacked up: a couple of evaluations, maybe a funded account, sometimes a demo. That panel isn't just a static list. It has a filter that decides which accounts you actually see, and one of those filters hides accounts that have been marked as failed. It's meant to keep your view clean once an eval is done. The side effect is obvious the moment it bites you: an account you're looking for silently drops off the screen, and it looks like it disappeared.

So “my account card is missing” usually isn't a bug at all. It's a view setting doing exactly what it was told. The trick is separating the two situations that look identical on screen. In the first, the account is fine and it's simply being filtered out of sight, flip the switch and you're done. In the second, the account is hidden because it failed, and the missing card is the symptom of a bigger problem: that account can't trade anymore. Both show up as an empty spot in the panel, which is why so many traders burn time chasing the wrong fix.

Why Your Eval Account Card Is Missing

1. The “Hide Failed Accounts” filter is switched on

This is the headline cause and the easiest to fix. When the filter is on, any account carrying a failed status is pulled out of the panel, even if you were mid-way through it moments ago, or you just want to review it. The card isn't gone; it's filtered. Turn the switch off and every account, failed ones included, comes back into view. If the account you were missing reappears looking perfectly normal, great, a stray filter was the whole story.

2. The account genuinely failed a rule

Sometimes the card is hidden for a reason. Blow through a trailing drawdown, trip a daily or weekly loss limit, or break another firm rule, and the evaluation gets flagged as failed. On a flagged account the platform revokes the ability to place orders, the account exists, but it's read-only. Un-hiding it will show you the card with a failed label, and that's an important signal, not a fix. You're seeing a dead account, not a recoverable one.

3. You're signed into the wrong account

A prop-firm evaluation and a personal account are separate logins with separate credentials. Sign in with your own personal account and the eval simply isn't there, you'll often land on a “Fund Your Account” prompt instead, because the platform sees an empty personal account with nothing to trade. That's a classic mix-up, and it has nothing to do with any filter. If that's your situation, the fix is a clean sign-out and re-login with the firm-issued credentials.

4. A new purchase hasn't provisioned yet

If you just bought the evaluation, the account might not exist yet from the platform's point of view. Provisioning can lag behind checkout, and until it completes there's no card to show, no filter to blame, nothing failed, just a gap between payment and setup. Give it some time, then sign out and back in.

5. Failed accounts get swept out on reconciliation

Firms periodically reconcile their books, and part of that housekeeping is clearing failed accounts out of the platform entirely. That's why a card can show as failed one day and be gone without a trace the next, it wasn't just hidden, it was removed during the cleanup pass. The exact timing of that window varies by firm, so check your firm's current rules rather than assuming a fixed hour. The takeaway: a vanished card and a hidden card aren't always the same thing, and reconciliation is the reason a truly failed account eventually stops appearing at all.

How to Get Your Account Card Back: Step by Step

Turn off “Hide Failed Accounts”

• Open the account panel. This is the overview you land on after signing in, or the accounts view you open from the platform menu, wherever your account cards are listed.
• Find the account filter. Look for a filter or switch labeled something close to “Hide Failed Accounts.” Placement and exact wording shift between platform versions, so if you don't see those precise words, look for any control that governs whether failed or inactive accounts appear.
• Switch it off. Toggling it off tells the panel to stop hiding flagged accounts, and every account you own should now be listed.
• Check the panel again. If your missing card is back and shows a normal, active status, you're done, it was only filtered.

Confirm the account is actually active

• Read the status on the card. Once it's visible, check whether it says active or failed. A failed label means the evaluation is over and the account is read-only, no matter that you can now see it.
• Don't expect trading to work on a failed card. Un-hiding restores visibility, never permissions. If the account failed, orders will keep getting blocked.
• Watch for the all-failed lockout. If every account under your login is failed, the platform can refuse trading access altogether, because it needs at least one active account to let you in. An empty or locked platform right after login is often this exact case.
• Go to your firm for a reset or repurchase. Reactivating or replacing a failed evaluation is a prop-firm action. The broker platform can't revive an account the firm controls.

Make sure you're on the right login

• Sign out completely. Don't just switch tabs, end the session so you're not carrying a personal login into a prop context.
• Log back in with the firm-issued credentials. Use the username and password from your prop dashboard, not a personal account you may have created separately.
• Confirm you're in the right place. If you're unsure how the sign-in flow works across web and mobile, review the login process and where to pick the right account.
• Re-check the panel. With the correct login, your evaluation account should be present, and if it's still not, you're back to the failed-or-not-yet-provisioned questions above.

When to contact your prop firm

• Reach out once you've ruled out the filter and the login. If the card is genuinely gone or shows failed, that's firm territory, not a setting you can flip.
• Ask them, not the broker, for resets and reactivations. The evaluation belongs to the firm, so they're the only party who can reset it, issue a new one, or explain a failure.
• Have your account details ready. Your evaluation ID and the rough time things went sideways help them find the right account fast.
• Confirm the current process in their portal. Firm dashboards and rules change, so verify today's steps rather than relying on an older walkthrough.

Troubleshooting Table

Trade Across Your Accounts with PickMyTrade

Once your real, active account is back in the panel, the day-to-day headache is usually juggling several prop accounts at once, different logins, different rules, orders that have to land on all of them at the same time. PickMyTrade routes your TradingView alerts to Tradovate through one managed connection so you're not hopping between sign-ins to keep each account in sync:

• Multi-Account Sync, mirror the same strategy across several accounts from a single connection, instead of logging into each one by hand.
• One Persistent Session, connects once and holds an authenticated session, so you're not re-authenticating over and over just to check which account is active.
• Rule-Aware Routing, send orders only to the accounts you choose, so a failed or paused eval doesn't derail the rest of your book.
• Hands-Off Execution, your alerts fire straight to the broker, keeping your focus on the trade rather than the account panel.

Automation can't un-fail an evaluation or override your firm's rules, but once you have an active account, it keeps the mechanical side, routing, syncing, logins, out of your way.